Guides
Practical AI support agent guides.
Clear launch guidance for support teams choosing channels, handoff rules, and realistic AI boundaries.
Featured guide
What an AI support agent should handle
A practical boundary map for using AI support agents without handing judgement calls to automation.
Support operations - 5 min read
- Let the agent answer from approved knowledge and capture structured requests.
- Keep approvals, refunds, account changes, and policy exceptions team-owned.
- Treat every connected action as a workflow that needs explicit rules and proof.
Channel strategy - 6 min read
Which support channel should get AI first?
How to choose between website chat, voice, WhatsApp Business, and Zalo OA for the first AI support rollout.
Handoff design - 5 min read
Human handoff rules for AI customer support
The handoff rules that keep AI support helpful, honest, and easy for teams to operate.
Turn support knowledge into a first agent.
Start with the channel, answers, and handoff rules you can operate today.