Website chat

AI website chat with human handoff

Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.

Hosted or embedded website chat for the first live support surface.

Knowledge-grounded answers with citations kept in the product.

Handoffs include transcript, contact details, source context, and next step.

How it works

Support automation that stays accountable.

Website chat is the cleanest first rollout because it works before messaging-channel approvals or phone workflows are complete.

Helm is built around support knowledge, request capture, and escalation rather than broad general-assistant behavior.

If the answer needs judgement or account-specific work, Helm creates a clear team request instead of pretending to finish it.

Common workflows

Answer repeated policy, setup, and service questions from approved pages and docs.

Turn vague website chats into structured requests your team can resolve.

Collect what the visitor needs and route the conversation to the right person.

WhatsApp Business support

Helm helps teams answer WhatsApp Business conversations from approved knowledge, capture requests, and hand off unresolved cases with context.

Zalo OA support

Helm brings Zalo OA conversations into the same knowledge, request capture, and human handoff workflow used by website chat.

Website voice

Add website voice support that uses the same knowledge, guardrails, and inbox handoff as Helm's chat agent.

FAQ

Yes. Helm supports hosted agent pages and embedded website chat, with public runtime guardrails and inbox handoff.

Helm routes the conversation to your team with context instead of fabricating an answer or claiming an action was completed.

Start with your knowledge, your support boundaries, and the channel that matters most.