FAQ deflection
Answer repeated policy, setup, and service questions from approved pages and docs.
Website chat
AI website chat with human handoff
Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.
Hosted or embedded website chat for the first live support surface.
Answers based on approved information, with links showing where they came from.
Handoffs include transcript, contact details, source context, and next step.
How it works
Automation that stays accountable.
Start with the channel every site can use
Website chat is the cleanest first rollout because it works before messaging-channel approvals or phone workflows are complete.
Keep the agent inside support scope
Helm is built around support knowledge, request capture, and escalation rather than broad general-assistant behavior.
Make handoff part of the product, not a failure
If the answer needs judgement or account-specific work, Helm creates a clear team request instead of pretending to finish it.
Common workflows
Where businesses use Helm first
Support request capture
Turn vague website chats into structured requests your team can resolve.
Buyer prequalification
Collect what the visitor needs and route the conversation to the right person.
Related pages
Find the page for your business or channel.
Clinics and practices
An AI receptionist for your clinic's front desk
Helm answers questions about treatments, prices, hours and insurance from your approved information, takes appointment requests with the details your team needs, and passes the questions you choose, such as clinical ones, to your staff.
Salons, spas and studios
An AI receptionist for salons, spas and studios
Helm answers questions about treatments, prices and policies while you are with a client, books into your scheduler or sends your booking link, and keeps patch tests and deposits in front of the customer.
Professional services
An AI receptionist for consultants, agencies and advisers
Helm answers questions about your services and process, asks your qualifying questions, and books a discovery call or hands the enquiry to the right person with everything written up.
Website voice
Voice support agent for SMB websites
Add website voice that uses the same knowledge, guardrails, and inbox handoff as Helm's chat receptionist.
FAQ
Can Helm be embedded on a website?
Yes. Helm supports hosted agent pages and embedded website chat, with public runtime guardrails and inbox handoff.
What happens when the agent is not confident?
Helm routes the conversation to your team with context instead of fabricating an answer or claiming an action was completed.
Build your receptionist.
Start with your information, the questions you always ask, and the channel that matters most.