Website voice

Voice support agent for SMB websites

Add website voice support that uses the same knowledge, guardrails, and inbox handoff as Helm's chat agent.

Website voice is a paid add-on after the core support agent is ready.

Voice uses the same approved knowledge and human handoff path as chat.

Usage is tracked in Insights so teams can watch cost and volume.

How it works

Support automation that stays accountable.

Helm keeps voice answers, chat answers, and handoffs tied to the same agent configuration and team inbox.

Voice is useful for visitors who want a faster answer than typing, while still keeping risky work with the team.

Start with website chat, then add realtime voice when the knowledge and handoff rules are ready.

Common workflows

Let visitors ask about availability, policy, or setup in a faster conversational format.

Capture the request, preferred contact, and next step when voice cannot fully resolve the issue.

Give customers a clear answer or route the case without claiming your team has already acted.

WhatsApp Business support

Helm helps teams answer WhatsApp Business conversations from approved knowledge, capture requests, and hand off unresolved cases with context.

Zalo OA support

Helm brings Zalo OA conversations into the same knowledge, request capture, and human handoff workflow used by website chat.

Website chat

Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.

FAQ

No. The public pricing positions website voice as an add-on after the core agent is ready.

No. Voice should use the same approved knowledge, guardrails, and handoff rules as the website chat agent.

Start with your knowledge, your support boundaries, and the channel that matters most.