Service questions
Let visitors ask about availability, policy, or setup in a faster conversational format.
Website voice
Voice support agent for SMB websites
Add website voice that uses the same knowledge, guardrails, and inbox handoff as Helm's chat receptionist.
Website voice is part of the Voice: website + phone add-on once the core receptionist is ready; a phone line is in early access, set up with you.
Voice uses the same approved knowledge and human handoff path as chat.
Usage is tracked in Insights so teams can watch cost and volume.
How it works
Automation that stays accountable.
Add voice without creating a second support system
Helm keeps voice answers, chat answers, and handoffs tied to the same agent configuration and team inbox.
Use voice where speed matters
Voice is useful for visitors who want a faster answer than typing, while still keeping risky work with the team.
Keep rollout controlled
Start with website chat, then add realtime voice when the knowledge and handoff rules are ready.
Common workflows
Where businesses use Helm first
Lead qualification
Capture the request, preferred contact, and next step when voice cannot fully resolve the issue.
After-hours triage
Give customers a clear answer or route the case without claiming your team has already acted.
Related pages
Find the page for your business or channel.
Clinics and practices
An AI receptionist for your clinic's front desk
Helm answers questions about treatments, prices, hours and insurance from your approved information, takes appointment requests with the details your team needs, and passes the questions you choose, such as clinical ones, to your staff.
Salons, spas and studios
An AI receptionist for salons, spas and studios
Helm answers questions about treatments, prices and policies while you are with a client, books into your scheduler or sends your booking link, and keeps patch tests and deposits in front of the customer.
Professional services
An AI receptionist for consultants, agencies and advisers
Helm answers questions about your services and process, asks your qualifying questions, and books a discovery call or hands the enquiry to the right person with everything written up.
Website chat
AI website chat with human handoff
Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.
FAQ
Is voice included in every plan?
No. Website voice is part of the Voice: website + phone add-on, added once the core receptionist is ready. A phone line is in early access, set up with you.
Does voice use different support rules than chat?
No. Voice uses the same approved knowledge, guardrails, and handoff rules as website chat.
Build your receptionist.
Start with your information, the questions you always ask, and the channel that matters most.