Vietnam customer care
Answer common service, policy, and account questions in a channel local customers already use.
Zalo OA support
Customer support agent for Zalo Official Account
Helm brings Zalo OA conversations into the same knowledge, request capture, and human handoff workflow used by website chat.
Vietnam beta support for Zalo OA alongside website chat.
Shared support knowledge, escalation rules, and inbox context.
Clear status for beta channels so buyers know what is ready.
How it works
Automation that stays accountable.
Use one support brain across Zalo and your website
Helm keeps the agent's answers, handoff rules, and request routing consistent across public channels.
Make beta channel rollout visible
Zalo support is presented honestly as a beta channel while the full OA loop is verified.
Capture the next action for the team
Unresolved Zalo conversations become clear requests with a transcript, source context, and customer details when provided.
Common workflows
Where businesses use Helm first
Appointment requests
Collect preferred times, contact details, and notes before a teammate confirms.
First-response triage
Give customers a fast answer based on your information while moving uncertain cases to the inbox.
Related pages
Find the page for your business or channel.
Clinics and practices
An AI receptionist for your clinic's front desk
Helm answers questions about treatments, prices, hours and insurance from your approved information, takes appointment requests with the details your team needs, and passes the questions you choose, such as clinical ones, to your staff.
Salons, spas and studios
An AI receptionist for salons, spas and studios
Helm answers questions about treatments, prices and policies while you are with a client, books into your scheduler or sends your booking link, and keeps patch tests and deposits in front of the customer.
Professional services
An AI receptionist for consultants, agencies and advisers
Helm answers questions about your services and process, asks your qualifying questions, and books a discovery call or hands the enquiry to the right person with everything written up.
Website chat
AI website chat with human handoff
Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.
FAQ
Is Zalo support production-ready?
Helm treats Zalo as a Vietnam beta channel. Website chat is available now, and Zalo rollout should be verified against the actual OA setup.
Does the same agent handle Zalo and website chat?
Yes. The goal is one receptionist with shared knowledge, guardrails, and handoff rules across channels.
Build your receptionist.
Start with your information, the questions you always ask, and the channel that matters most.