Vietnam customer care
Answer common service, policy, and account questions in a channel local customers already use.
Zalo OA support
Customer support agent for Zalo Official Account
Helm brings Zalo OA conversations into the same knowledge, request capture, and human handoff workflow used by website chat.
Vietnam beta support for Zalo OA alongside website chat.
Shared support knowledge, escalation rules, and inbox context.
Clear status for beta channels so buyers know what is ready.
How it works
Support automation that stays accountable.
Use one support brain across Zalo and your website
Helm keeps the agent's answers, handoff rules, and request routing consistent across public channels.
Make beta channel rollout visible
Zalo support is presented honestly as a beta channel while the full OA loop is verified.
Capture the next action for the team
Unresolved Zalo conversations become clear requests with a transcript, source context, and customer details when provided.
Common workflows
Where teams use Helm first
Appointment requests
Collect preferred times, contact details, and notes before a teammate confirms.
First-response triage
Give customers a fast grounded answer while moving uncertain cases to the inbox.
Related pages
Choose the rollout path that matches your channel.
WhatsApp Business support
AI support agent for WhatsApp Business
Helm helps teams answer WhatsApp Business conversations from approved knowledge, capture requests, and hand off unresolved cases with context.
Website chat
AI website chat with human handoff
Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.
Website voice
Voice support agent for SMB websites
Add website voice support that uses the same knowledge, guardrails, and inbox handoff as Helm's chat agent.
FAQ
Is Zalo support production-ready?
Helm treats Zalo as a Vietnam beta channel. Website chat is available now, and Zalo rollout should be verified against the actual OA setup.
Does the same agent handle Zalo and website chat?
Yes. The goal is one support agent with shared knowledge, guardrails, and handoff rules across channels.
Build the first support agent.
Start with your knowledge, your support boundaries, and the channel that matters most.