WhatsApp Business support

AI support agent for WhatsApp Business

Helm helps teams answer WhatsApp Business conversations from approved knowledge, capture requests, and hand off unresolved cases with context.

Website chat first, WhatsApp setup support when the business account is ready.

One inbox for customer conversations, handoffs, and team replies.

Human-owned approvals for refunds, account changes, and policy exceptions.

How it works

Support automation that stays accountable.

Customers can use the channel they already trust while your team keeps transcripts, requests, and next steps in Helm.

Import pages, documents, and FAQs so the agent can answer common questions without turning into a general chatbot.

When a customer needs a person, Helm packages the conversation, contact details, and recommended next step for your team.

Common workflows

Collect the request details and route them to the right teammate without claiming a system change happened.

Qualify inbound WhatsApp conversations and save a reachable contact for follow-up.

Use approved policy content for fast answers and escalate exceptions cleanly.

Zalo OA support

Helm brings Zalo OA conversations into the same knowledge, request capture, and human handoff workflow used by website chat.

Website chat

Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.

Website voice

Add website voice support that uses the same knowledge, guardrails, and inbox handoff as Helm's chat agent.

FAQ

No. Helm supports the conversation workflow around your business account and keeps the same support rules, knowledge, and handoff path.

Not by default. Helm captures the request and routes judgement calls to your team unless you later configure a tested workflow.

Start with your knowledge, your support boundaries, and the channel that matters most.