AI support agents
for your business
Train on approved knowledge•Gate customer actions•Hand off to people
Helm Assistant
Online · answers from Helm knowledge
Can Helm answer product questions and still show how the widget works?
Yes. Helm lets you publish a support agent, embed it with a small script or iframe, answer from approved knowledge, show citations, and route unresolved questions into your team inbox.
Platform
Everything a support org needs to ship an agent
Grounded answers
Upload docs, crawl your site, or write FAQs. Every answer is retrieved from approved knowledge and ships with citations your customers can check.
Procedures with guardrails
Collect requests, create tickets, and escalate. Risk levels gate medium and high-risk procedures behind confirmation or human approval — nothing runs unchecked.
Versioned & tested
Every launch is an immutable version. Run simulations before customers see a change and trace exactly what the agent did, step by step.
Human handoff built in
When confidence is low or a customer asks for a person, Helm escalates with a summary, citations, and a recommended action already drafted.
Built for teams that can't afford a wrong answer
Citations
on every answer, from approved sources only
Guardrails
risk-gated actions with human approval flows
Full traces
every retrieval and tool call, replayable
Launch a support agent this afternoon
Train it on your knowledge, gate it with your policies, and embed it anywhere. Live in an afternoon.
Build your first agent