Shopify support that knows when to hand off.

Helm answers repeat Shopify questions from approved store knowledge, verifies customers before order lookup, and turns exceptions into owned team requests.

Build your store preview See the founding pilot

Order-status and tracking lookup after customer verification.

Approved answers for shipping, returns, products, and store policy.

Human handoff for refunds, exceptions, and judgement calls.

The operating boundary

Automate the repeatable work. Keep judgement visible.

Order status

Verify the shopper before showing fulfillment and tracking details from Shopify.

Store knowledge

Answer shipping, returns, product, and policy questions from content you approve.

Owned handoff

Route refunds, exceptions, and uncertainty to the inbox with the transcript and next step.

Working preview

Put your own store into the agent.

Helm reads public pages only and builds sample answers in about a minute. No Shopify token, customer data, or signup is needed for this step.

Free · no signup · reads public pages only · about a minute

Safe Shopify rollout

Connect after the support boundary is agreed.

Review 10 anonymized tickets

We map what the agent can answer, what needs Shopify data, and what must stay with a person.

Approve knowledge and handoff rules

Your team chooses the source pages, policy wording, verification fields, and escalation boundary.

Connect and verify the live loop

A Shopify custom app is connected inside the authenticated workspace, then order lookup and inbox handoff are tested end to end.

Founding pilot

Request one of three review openings.

Best fit: Shopify stores with 100–1,500 monthly support conversations, repeat order or policy questions, and a clear human owner for exceptions.

10-ticket boundary audit before credentials

Founder-assisted setup for accepted pilots

Scale plan at $499/month

FAQ

Does Helm issue refunds automatically?

No. The founding rollout keeps refunds and policy exceptions with your team. Helm can answer approved policy questions and package the request for a person.

What Shopify access does Helm need?

A live connection uses a Shopify custom-app access token configured inside the authenticated workspace. The public preview and 10-ticket audit do not need store credentials.

Which Helm plan includes the Shopify connection?

The Shopify founding pilot uses Scale at $499 per month because Scale includes custom connectors and advanced procedures.