Replacing a credit-metered chatbot
Keep the build-from-website workflow you already know, and move recurring support volume onto a plan that does not meter each message.
Chatbase alternative
A Chatbase alternative built around support outcomes
Helm builds a support agent from your website like Chatbase does, then adds what support teams need next: verified order lookup, owned human handoff, and per-conversation resolution evidence on flat monthly pricing.
Flat monthly plans with no message-credit packs to top up and no separate monthly fee to remove branding.
Answers come from approved knowledge with the source cited; uncertain requests become owned handoffs instead of guesses.
Each conversation records typed resolution evidence, so you can audit what the agent actually resolved.
How it works
Support automation that stays accountable.
Predictable pricing instead of credit packs
Credit-based chatbot builders meter every message and, on published pricing as of August 2026, charge extra to remove their branding. Helm's Core plan is a flat $299 per month for one agent with handoff and insights included, so a busy support week does not change the bill.
Grounding that goes past the crawl
Building an agent from your website is the starting point, not the product. Helm restricts answers to approved knowledge, cites the source behind each answer, and verifies the customer before showing order-specific details.
Built for the support team, not just the widget
Escalations arrive in an owned inbox with the transcript and next step attached, consequential actions wait for approval, and agents pass an evaluation gate before publishing changes.
Common workflows
Where teams use Helm first
Stores that need order lookup
Answer where-is-my-order questions after the shopper verifies with the order number plus email or postal code, without exposing another customer's details.
Teams that answer for their answers
When a founder or client asks what the agent resolved this week, show recorded resolution evidence instead of a deflection percentage.
Related pages
Choose the rollout path that matches your channel.
Shopify customer support
Shopify support that knows when to hand off
Helm answers repeat Shopify questions from approved store knowledge, verifies customers before order lookup, and turns exceptions into owned team requests.
WhatsApp Business support
AI support agent for WhatsApp Business
Helm helps teams answer WhatsApp Business conversations from approved knowledge, capture requests, and hand off unresolved cases with context.
Zalo OA support
Customer support agent for Zalo Official Account
Helm brings Zalo OA conversations into the same knowledge, request capture, and human handoff workflow used by website chat.
Website chat
AI website chat with human handoff
Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.
Website voice
Voice support agent for SMB websites
Add website voice support that uses the same knowledge, guardrails, and inbox handoff as Helm's chat agent.
FAQ
How is Helm different from Chatbase?
Both build an agent from your website in minutes. Helm is narrower on purpose: it is a customer-support boundary with approved-source answers, customer verification before order lookup, human handoff into an owned inbox, and typed resolution evidence per conversation, on flat monthly pricing rather than message credits.
Does Helm have a free plan?
No. Helm has a free pre-signup preview that builds an agent from your website in about a minute so you can test grounded answers before paying. Paid plans are Core at $299 per month and Scale at $499 per month, with website voice as a $99 per month add-on.
Can Helm answer by voice or phone?
Website voice is available as an add-on and uses the same approved knowledge and handoff rules as chat. Helm describes channel status conservatively: website chat is available today, WhatsApp Business setup is supported, and email and Messenger are in early access.
Build the first support agent.
Start with your knowledge, your support boundaries, and the channel that matters most.