Replacing a credit-metered chatbot
Keep the build-from-website workflow you already know, and move recurring support volume onto a plan that does not meter each message.
Chatbase alternative
A Chatbase alternative built around support outcomes
Helm builds a receptionist from your website like Chatbase does, then adds what support teams need next: verified order lookup, owned human handoff, and per-conversation resolution evidence on flat monthly pricing.
Flat monthly plans with no message-credit packs to top up and no separate monthly fee to remove branding.
Answers come from approved knowledge with the source cited; uncertain requests become owned handoffs instead of guesses.
Each conversation records typed resolution evidence, so you can audit what the agent actually resolved.
How it works
Automation that stays accountable.
Predictable pricing instead of credit packs
Credit-based chatbot builders meter every message and, on published pricing as of August 2026, charge extra to remove their branding. Helm's Core plan is a flat $500 per month for one agent with handoff and insights included, so a busy support week does not change the bill.
Grounding that goes past the crawl
Building an agent from your website is the starting point, not the product. Helm restricts answers to approved knowledge, cites the source behind each answer, and verifies the customer before showing order-specific details.
Built for the support team, not just the widget
Escalations arrive in an owned inbox with the transcript and next step attached, consequential actions wait for approval, and agents pass an evaluation gate before publishing changes.
Common workflows
Where businesses use Helm first
Stores that need order lookup
Answer where-is-my-order questions after the shopper verifies with the order number plus email or postal code, without exposing another customer's details.
Teams that answer for their answers
When a founder or client asks what the agent resolved this week, show recorded resolution evidence instead of a deflection percentage.
Related pages
Find the page for your business or channel.
Clinics and practices
An AI receptionist for your clinic's front desk
Helm answers questions about treatments, prices, hours and insurance from your approved information, takes appointment requests with the details your team needs, and passes the questions you choose, such as clinical ones, to your staff.
Salons, spas and studios
An AI receptionist for salons, spas and studios
Helm answers questions about treatments, prices and policies while you are with a client, books into your scheduler or sends your booking link, and keeps patch tests and deposits in front of the customer.
Professional services
An AI receptionist for consultants, agencies and advisers
Helm answers questions about your services and process, asks your qualifying questions, and books a discovery call or hands the enquiry to the right person with everything written up.
Website chat
AI website chat with human handoff
Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.
FAQ
How is Helm different from Chatbase?
Both build an agent from your website in minutes. Helm is narrower on purpose: it is a customer-support boundary with approved-source answers, customer verification before order lookup, human handoff into an owned inbox, and typed resolution evidence per conversation, on flat monthly pricing rather than message credits.
Can I try Helm for free?
Building and chat testing are free: Helm builds a receptionist from your website in about a minute, and you can keep building and testing it without a card. A plan unlocks going live: Core at $500 per month and Scale at $700 per month, with the Voice: website + phone add-on at $99 per month.
Can Helm answer by voice or phone?
Website voice is part of the Voice: website + phone add-on and uses the same approved knowledge and handoff rules as chat. On the telephone: Not yet as a self-serve channel. A phone line is in early access as part of the Voice: website + phone add-on, set up with you.
Build your receptionist.
Start with your information, the questions you always ask, and the channel that matters most.