Stores happy with their helpdesk
Add grounded website support and verified order lookup without moving email, social, and phone workflows into a new tool.
Gorgias alternative
A Gorgias alternative that starts smaller on purpose
Helm is a bounded support layer for stores that want grounded answers, verified order lookup, and human-owned exceptions, without migrating their helpdesk or handing the AI autonomous actions.
No helpdesk migration: Helm rolls out on website chat first and keeps your existing tools in place.
Order lookup happens only after the shopper verifies with the order number plus email or postal code.
Refunds and policy exceptions stay with your team as owned requests, by design.
How it works
Support automation that stays accountable.
A support boundary, not a helpdesk replacement
Full ecommerce helpdesks bundle a shared inbox for every channel with AI actions layered on top. Helm is deliberately narrower: it handles the repeat questions and verified lookups on your website, and packages everything consequential for a person.
Autonomy you ratchet up, not down
Helm ships with refunds and exceptions human-owned. As trust builds, consequential actions can be enabled behind an approval step, which is easier to govern than walking back autonomy an AI already has.
Verified answers on store data
The Shopify order-status workflow verifies the shopper before returning fulfillment details, and policy answers come from approved store knowledge with the source cited.
Common workflows
Where teams use Helm first
Brands cautious about AI actions
Start with answers and lookups only. Keep refunds, cancellations, and exceptions with your team until you decide otherwise.
Lean teams without helpdesk admins
One flat plan, one agent, one inbox for handoffs — without per-ticket tiers to forecast or automation rates to tune.
Related pages
Choose the rollout path that matches your channel.
Shopify customer support
Shopify support that knows when to hand off
Helm answers repeat Shopify questions from approved store knowledge, verifies customers before order lookup, and turns exceptions into owned team requests.
WhatsApp Business support
AI support agent for WhatsApp Business
Helm helps teams answer WhatsApp Business conversations from approved knowledge, capture requests, and hand off unresolved cases with context.
Zalo OA support
Customer support agent for Zalo Official Account
Helm brings Zalo OA conversations into the same knowledge, request capture, and human handoff workflow used by website chat.
Website chat
AI website chat with human handoff
Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.
Website voice
Voice support agent for SMB websites
Add website voice support that uses the same knowledge, guardrails, and inbox handoff as Helm's chat agent.
FAQ
Is Helm a full helpdesk like Gorgias?
No, and it does not try to be. Gorgias is a helpdesk with AI actions across channels. Helm is a bounded support layer: website chat first, approved-source answers, verified order lookup, and an owned inbox for handoffs, with WhatsApp Business, voice, and other channels added as each is ready.
Can Helm issue refunds or edit orders automatically?
No. Helm's guided pilot keeps refunds, order edits, and policy exceptions with your team. Helm answers approved policy questions and hands the request to a person with the context attached.
What does Helm cost compared to a helpdesk?
Helm's pricing is flat rather than per ticket or per resolution: Core at $299 per month for one agent, Scale at $499 per month for up to five, and website voice as a $99 per month add-on. There are no automation-rate tiers.
Build the first support agent.
Start with your knowledge, your support boundaries, and the channel that matters most.