Small teams priced out by volume
A store with a few thousand support conversations a month can hold a flat plan instead of watching per-resolution charges accumulate.
Intercom Fin alternative
A Fin alternative that shows its work
Helm resolves support conversations from approved knowledge and records typed resolution evidence for each one, on flat monthly pricing instead of per-resolution billing.
Flat monthly plans, so the bill does not move with how many conversations the AI counts as resolved.
Typed resolution evidence per conversation: what was answered, what was verified, and where it handed off.
No helpdesk migration. Helm starts on your website and keeps exceptions with your team.
How it works
Support automation that stays accountable.
Evidence instead of assumed outcomes
Per-resolution billing depends on the vendor deciding a conversation was resolved. Helm records the resolution evidence itself — the answer given, the source it came from, and the verification that happened — so you audit outcomes rather than trust a counter.
A bill that stays put
Outcome pricing published as of August 2026 starts near a dollar per resolved conversation and scales with volume. Helm's Core plan is $299 per month flat for one agent, which keeps busy months from becoming billing conversations.
Bounded autonomy
Helm answers from approved knowledge, verifies customers before account-specific lookups, and turns refunds, exceptions, and uncertain requests into owned inbox work for a person.
Common workflows
Where teams use Helm first
Founders who audit the AI
Review recorded resolution evidence conversation by conversation instead of reconciling an end-of-month outcome count.
Websites without a helpdesk to plug into
Helm does not require an existing helpdesk seat. Website chat rolls out first, and handoffs live in Helm's own inbox.
Related pages
Choose the rollout path that matches your channel.
Shopify customer support
Shopify support that knows when to hand off
Helm answers repeat Shopify questions from approved store knowledge, verifies customers before order lookup, and turns exceptions into owned team requests.
WhatsApp Business support
AI support agent for WhatsApp Business
Helm helps teams answer WhatsApp Business conversations from approved knowledge, capture requests, and hand off unresolved cases with context.
Zalo OA support
Customer support agent for Zalo Official Account
Helm brings Zalo OA conversations into the same knowledge, request capture, and human handoff workflow used by website chat.
Website chat
AI website chat with human handoff
Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.
Website voice
Voice support agent for SMB websites
Add website voice support that uses the same knowledge, guardrails, and inbox handoff as Helm's chat agent.
FAQ
How does Helm's pricing compare to per-resolution pricing?
Per-resolution products charge for each conversation the system counts as an outcome, so cost scales with volume and with how outcomes are counted. Helm's plans are flat: Core at $299 per month and Scale at $499 per month, with website voice as a $99 per month add-on.
Do I have to replace my current helpdesk?
No. Helm is a bounded support layer that starts with website chat and its own owned inbox for handoffs. You can keep your existing helpdesk for everything else while evaluating fit.
What happens when Helm cannot resolve a conversation?
The conversation becomes an owned request for your team with the customer, transcript, and suggested next step attached. Helm does not mark a conversation resolved just because the customer stopped replying to an answer it could not ground.
Build the first support agent.
Start with your knowledge, your support boundaries, and the channel that matters most.