Treatment and price questions
Durations, prices, aftercare and what is included, answered consistently from the menu you approved.
Salons, spas and studios
An AI receptionist for salons, spas and studios
Helm answers questions about treatments, prices and policies while you are with a client, books into your scheduler or sends your booking link, and keeps patch tests and deposits in front of the customer.
Answers on treatments, durations, prices and policies from your own menu.
Books real availability through Cal.com, or sends your booking link.
Mentions patch tests, deposits and arrival times from your own policies.
How it works
Automation that stays accountable.
Clients message while your hands are busy
Questions arrive mid-appointment and after closing: how long a balayage takes, whether you take walk-ins, how much a gel removal costs. Helm replies from your price list and policies, so a client deciding at ten at night gets an answer instead of a missed call. Anything that needs a professional opinion goes to your team.
Three ways to take a booking
Connect Cal.com and Helm books real free times once the client confirms. Keep your current booking tool and Helm sends the link to the right page, without claiming the appointment is made. Or take requests for a preferred day and time for your front desk to confirm.
Conditions stay visible, bookings keep moving
A colour appointment that needs a patch test, a treatment that needs a deposit, a spa day that needs early arrival: put the rule in your information and Helm mentions it when a client asks. When your team confirms requests, a condition never holds the request back. Helm files it and mentions the condition in its reply.
Every enquiry in one inbox
Website chat works today, with WhatsApp and email in early access. Enquiries that need your team land in one inbox, written up with the client's details and what they asked.
Common workflows
Where businesses use Helm first
Booking and rebooking
Offer real times, send the booking link, or take a request with the treatment and preferred time filled in.
Group and special-occasion enquiries
Bridal parties, spa days and gift vouchers get written up with dates, numbers and contact details for a person to quote.
Related pages
Find the page for your business or channel.
Clinics and practices
An AI receptionist for your clinic's front desk
Helm answers questions about treatments, prices, hours and insurance from your approved information, takes appointment requests with the details your team needs, and passes the questions you choose, such as clinical ones, to your staff.
Professional services
An AI receptionist for consultants, agencies and advisers
Helm answers questions about your services and process, asks your qualifying questions, and books a discovery call or hands the enquiry to the right person with everything written up.
Website chat
AI website chat with human handoff
Launch a website chat agent that answers from your knowledge, captures unresolved requests, and hands work to your team with context.
Website voice
Voice support agent for SMB websites
Add website voice that uses the same knowledge, guardrails, and inbox handoff as Helm's chat receptionist.
FAQ
Does it work with my booking system?
Helm books directly through a connected Cal.com account. If you use Fresha, Booksy, Vagaro or another tool, choose booking-link mode: Helm answers questions and sends the link to your booking page, and never tells the client they are booked.
Can it take bookings on WhatsApp?
WhatsApp is in early access and is set up and tested with you. Website chat is available to every business today.
What if a client asks something it does not know?
Helm says so, takes the client's name and contact details, and creates a request for your team instead of guessing.
Does it answer the telephone?
Not yet as a self-serve channel. A phone line is in early access as part of the Voice: website + phone add-on, set up with you. Spoken conversations on your website are part of the same add-on.
How much does it cost?
Building and testing chat is free. Going live on Core is $500 a month for one receptionist, and Scale is $700 a month for up to 5 locations or brands.
Build your receptionist.
Start with your information, the questions you always ask, and the channel that matters most.